Terms and Conditions
By using the online gaming services provided by Flutterhall Casino, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
General Terms
These Terms and Conditions govern the relationship between you and the operator of this website. They form a legally binding agreement that applies to all aspects of your use of the platform, including access to games, account management, and participation in any available offers. We recommend that you read them thoroughly and retain a copy for your records.
Eligibility and Account Registration
To open an account you must be of the applicable legal gambling age in your jurisdiction of residence and possess the legal capacity to enter into binding agreements. All information supplied during registration must be accurate, complete and truthful. We reserve the right to request verification at any time and may suspend or close accounts where eligibility criteria are not met or where false information has been provided.
Each customer is permitted only one account. Duplicate or related accounts may be closed, and any associated funds may be forfeited at our discretion.
Account Security and User Responsibilities
You are solely responsible for maintaining the confidentiality of your username, password and any other security information. Any activity that occurs under your account, whether authorised by you or not, is your responsibility. You must notify customer support immediately if you suspect unauthorised access. We are not liable for any losses resulting from your failure to safeguard your account credentials.
Deposits, Withdrawals and Financial Transactions
Deposits and withdrawals are subject to the limits and payment methods displayed on the website. Processing times may vary depending on the chosen method and any additional verification that may be required. Applicable fees, where they exist, are shown before each transaction is confirmed. Withdrawals can only be made to payment accounts registered in your own name.
We reserve the right to perform checks to prevent fraud, money laundering or other prohibited activity. Failure to provide requested verification documents may result in delayed or cancelled withdrawals.
Bonuses and Promotional Offers
From time to time we may make bonus offers and promotional campaigns available. Bonus-specific conditions may apply, and these will be clearly stated on the relevant offer page. Failure to meet the conditions attached to any bonus may result in the forfeiture of bonus funds and any winnings derived from them. You should ensure you understand all associated rules before claiming or using any promotional offer.
Prohibited Activities
Certain conduct is strictly forbidden, including collusion, cheating, exploitation of technical faults, use of automated scripts or bots, abuse of bonuses, and any behaviour intended to defraud the casino or other players. We actively monitor all activity and reserve the right to investigate suspicious behaviour. Accounts found to be engaged in prohibited activities may be permanently closed and any balance forfeited.
Responsible Gambling
We are committed to supporting responsible gambling practices. A range of tools including deposit limits, loss limits, reality checks and self-exclusion options are available to help you manage your play. If you feel your gambling is becoming problematic, please contact our customer support team who can provide further information and guidance on available support services.
Intellectual Property and Content
All content, design elements, graphics, software and trademarks appearing on the website remain the intellectual property of the casino or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access the platform for personal entertainment purposes only. Any other use, reproduction or distribution is strictly prohibited.
Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, special, incidental or consequential damages arising out of your use of the website or services. Our total liability to you shall not exceed the total amount you have paid to us during the twelve months immediately preceding the claim.
Changes to These Terms
We may revise these Terms and Conditions at any time. The updated version will be posted on the website and, where material changes are made, we will endeavour to notify you. Your continued use of the services after any changes have been published constitutes your acceptance of the revised terms.
Contact and Complaints
If you have any questions regarding these Terms and Conditions or wish to make a complaint, please contact our customer support team through the channels provided on the website. We will endeavour to respond to all enquiries and complaints in a timely and fair manner.